logo
logo
JewelryHigh JewelryAboutJewelry AtelierContact Us

VALEORO

Privacy Policy

Last updated: February 8, 2025

1. General Provisions

This Privacy Policy (hereinafter referred to as the "Policy") sets out the procedures for the collection, processing, storage and protection of personal data of users of the website valeoro.ru (hereinafter referred to as the "Website"), owned by PARAIBA S. L. U. (NRT: L-714623A), registered at Av. Sant Antoni 11, Casa Nova Hostalevell 3, La Massana, AD400, Andorra (hereinafter referred to as the "Controller" or "We").

By using the Website, you confirm that you have read this Policy and consent to the processing of your personal data in accordance with the terms set out below.

This Policy has been developed in accordance with Regulation (EU) 2016/679 (GDPR) and the applicable data protection legislation of the Principality of Andorra (Llei 15/2003, de 18 de desembre, qualificada de protecció de dades personals).

2. Data We Collect

2.1. Data Provided by You

When placing an order, registering on the Website or contacting us, you may provide the following data:

  • first and last name;
  • email address;
  • telephone number;
  • delivery address (street, city, postal code, country);
  • gender;
  • and any other information you voluntarily provide in correspondence with us.

2.2. Data Collected Automatically

When you visit the Website, the following technical data is collected automatically:

  • IP address;
  • browser type and version;
  • operating system;
  • referral source;
  • date and time of visit;
  • pages viewed;
  • as well as data obtained through cookies and web analytics services (see Section 7).

2.3. Payment Data

Payments for orders are processed through PayPal. We do not collect, process or store bank card details or any other payment information. All payment data processing is carried out by PayPal in accordance with its own privacy policy.

3. Purposes of Personal Data Processing

We process your personal data for the following purposes:

  • performance of the sales contract — processing and fulfilling orders, arranging delivery, communicating with you regarding your order;
  • customer service — responding to your enquiries, providing information about our products and services;
  • marketing and communications — sending promotional and informational messages (solely with your prior consent);
  • improvement of the Website — analysing user behaviour to optimise the interface, content and functionality;
  • compliance with legislation — maintaining mandatory accounting and tax records in accordance with the legislation of the Principality of Andorra.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds in accordance with Article 6 of the GDPR:

  • performance of a contract (Art. 6(1)(b) GDPR) — processing is necessary for the performance of the sales contract to which you are a party;
  • consent (Art. 6(1)(a) GDPR) — for sending marketing materials and the use of certain categories of cookies;
  • legitimate interests of the Controller (Art. 6(1)(f) GDPR) — improving the quality of service, fraud prevention, analysis of Website usage;
  • legal obligations (Art. 6(1)(c) GDPR) — maintaining mandatory accounting and tax records in accordance with the legislation of the Principality of Andorra.

5. Disclosure of Data to Third Parties

We may disclose your personal data to the following categories of recipients:

  • PayPal (Europe) S.à r.l. et Cie, S.C.A. — payment processing. PayPal acts as an independent data controller with respect to payment information.
  • Ferrari Group — transfer of name, address and contact telephone number for the purpose of arranging delivery of your order.
  • Yandex LLC (Yandex.Metrica) — a web analytics service used to analyse Website traffic. It collects anonymous navigation statistics (page views, clicks, visit duration) through the use of cookies. The service does not have access to your personal data (name, email, telephone number, address).

We do not sell, lease or otherwise transfer your personal data to third parties for commercial purposes. Data is shared only to the extent necessary to achieve the stated purposes and on the basis of appropriate contractual safeguards.

6. International Data Transfers

As Valeoro operates sales worldwide, your personal data may be transferred to and processed in countries other than your country of residence. In such cases, we take appropriate measures to ensure data protection, including the execution of Standard Contractual Clauses approved by the European Commission, as well as other mechanisms provided for by applicable legislation.

The Principality of Andorra has been recognised by the European Commission as a country ensuring an adequate level of personal data protection (Commission Decision 2010/625/EU), which allows the free transfer of data between Andorra and EU/EEA member states.

7. Cookies and Web Analytics

The Website uses cookies — small text files stored on your device. We use the following categories of cookies:

  • Strictly necessary cookies — ensure the basic functionality of the Website (shopping cart, authentication). These do not require consent.
  • Analytical cookies (Yandex.Metrica) — help us analyse the use of the Website in order to improve it. These are set only with your consent.

You may manage your cookie preferences through the banner displayed upon your first visit to the Website or through your browser settings. Disabling cookies may affect the functionality of the Website.

8. Data Retention Periods

We retain your personal data for no longer than is necessary for the purposes set out in this Policy.

  • Order data is retained for the period necessary to fulfil contractual obligations, as well as for the periods required by standard accounting record-keeping requirements.
  • Data processed on the basis of your consent is retained until such consent is withdrawn.
  • Analytical data is stored in anonymised form for no longer than 26 months.

9. Your Rights

9.1. Rights under the GDPR

If you are located in the EU/EEA, you have the following rights:

  • the right to access your personal data and obtain a copy thereof;
  • the right to rectification of inaccurate or incomplete data;
  • the right to erasure of data (the "right to be forgotten");
  • the right to restriction of processing;
  • the right to data portability in a machine-readable format;
  • the right to object to data processing;
  • the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to such withdrawal.

To exercise your rights, please contact us at the address indicated in Section 12.

9.2. Rights of Users in the United States

If you are a resident of the State of California, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what data is being collected, the right to deletion, and the right to opt out of the sale of personal data. We do not sell the personal data of our users.

10. Data Protection

We implement organisational and technical measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. Such measures include:

  • the use of SSL/TLS encryption protocols for data transmission;
  • restricting employee access to personal data;
  • regular software updates;
  • selecting reliable partners that ensure an adequate level of data protection.

11. Minors

The Website is not intended for persons under the age of 18. We do not knowingly collect personal data from minors. If you become aware that a child has provided us with personal data, please contact us and we will promptly delete such information.

12. Contact Information

For any questions relating to the processing of personal data, you may contact us:
Controller PARAIBA S. L. U. (NRT: L-714623A)
Address Av. Sant Antoni 11, Casa Nova Hostalevell 3, La Massana, AD400, Andorra
Email support@valeoro.ru

If you believe that your data protection rights have been infringed, you have the right to lodge a complaint with the Andorran Data Protection Agency (Agència Andorrana de Protecció de Dades, APDA) or with the supervisory authority for the protection of personal data in your country.

13. Amendments to This Policy

We reserve the right to amend this Policy. The updated version shall be published on the Website with an indication of the date of the last update. In the event of material changes, we will notify you by email or by means of a prominent notice on the Website. Continued use of the Website following the publication of changes constitutes your acceptance of the updated Policy.